Do you have any physical stores?
We are an exclusive online store only. We do not have any physical retail storefronts.
Are your items used?
Everything we sell is 100% brand new, never worn or damaged.
What is your return policy?
Please see our returns info page.
How much is your shipping
All shipping is provided by Canada Post and rates are based on their shipping rates.
How long does it take for you to process an order?
Orders are processed within 1-2 business days from Monday to Friday only. Processing includes payment and order confirmation and packing for shipping via Canada Post. Orders received over the weekend or on holidays will be processed on the next business day.
Why did I receive an email asking for a replacement item for an order I already completed?
In the event that some items in your order are out of stock or unavailable, we will try to contact you via email and have you replace the item before we complete and ship it. Please allow an additional 2 business days for processing. If we do not hear from you within 1 or 2 days then we will ship the order as is and refund your original form of payment for the items that were not shipped.
What if I want to change or cancel my order?
You can modify or cancel your order within 1 business day or if your order has not shipped out from our warehouse. Please notify us immediately by calling our number during our regular business hours from 8:30 am to 5:00 pm or email us.
What payment methods do you accept?
Why is my credit/debit card being declined?
The usual decline reasons are:
1. a. There is not enough funds to pay for the order.
b.The billing address for the credit/debit card does not match the one you have in the order.
c.The CVV code or credit card expiration date you put in is incorrect.
How do I check the status of my order?
An email will be sent to you once your order has been shipped, with tracking information if ablicable. You can also login to your account and check your tracking info.
Why was my order cancelled?
Orders are cancelled for the following reasons:
a.Your billing address does not match the shipping address.
b. Incomplete and invalid shipping information.
c.All items in your order are no longer available.
Do I have to register before I can place an order?
No, registration is not required to order from us, however it is recommended, since your order will be saved & you can always login to your account and review your orders & tracking..
How do I register?
Please go back to the homepage and click on the “My Account” tab on the top of the page.
When will you ship my order?
Orders are usually shipped 1 or 2 business days after an order has been placed.
It has been more than 2 business days, why is my order still processing?
We are not able to verify payment and shipping information. Orders with out of stock items usually take an additional 3 business days to process and ship.